Shipping Policy

Shipping Policy

FREE SHIPPING, WORLDWIDE

Every order ships free, to every country we serve. Priority Shipping is available at checkout for $9.99 and moves your order ahead of standard orders in our queue.

ORDER PROCESSING TIME

It takes 1–3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 5 business days for processing.

Your order could be delayed if there is inaccurate or incomplete checkout information, such as an incorrect shipping address. If an incorrect address is provided, you have 1 hour after purchase to request a change. Contact us at support@myplayher.store. We are not responsible for information entered incorrectly by the customer — see the Wrong Address Disclaimer below.

ESTIMATED DELIVERY TIME

United States, United Kingdom and Canada: 8–20 business days.
Everywhere else: 12–20 business days, sometimes sooner.

Delivery times depend on customs clearance in each country. Some countries process packages faster than others.

Shipping may also be delayed by factors outside our control:

  • Carrier disputes or strikes
  • Weather conditions
  • Time of year, such as holiday seasons
  • Shipping provider errors

If any of these affect your delivery, we will keep you informed.

TRACKING

You will receive a tracking number by email once your order ships. Please allow 3–5 business days after shipment for tracking to begin updating. Some regional carriers update less often than others — a tracking number that has not moved for a few days does not mean the package is lost.

SHIPPING GUARANTEE

If your order does not arrive within the following time frames, we will send a free replacement or issue a full refund:

  • USA, Canada, United Kingdom: 45 days
  • Australia, New Zealand: 50 days
  • Rest of the world: 50 days

INTERNATIONAL DELIVERY AND CUSTOMS

Whether additional customs charges apply depends on the rules in your country. By ordering from our store, you acknowledge the possibility of extra charges once the package reaches your country. For more information, contact your country's customs office. We are not responsible for delays caused by customs clearance.

WRONG ADDRESS DISCLAIMER

It is the buyer's responsibility to ensure all shipping information is accurate. Due to a strict shipping schedule we may not be able to change the address after the first hour. Always double-check your address before checkout. We cannot be held responsible for packages sent to an address entered incorrectly.

RETURNS

Returns are handled under our Refund Policy. Please read it before requesting a return.

Questions about shipping? Email support@myplayher.store.